Friday, February 11, 2011

The Only Incentive I Need

I do not enjoy department-wide meetings at my telemarketing job.

We used to have them regularly, every month, or every-other month, or every three months, but it didn't make a difference. The supervisors would crowd the entire calling staff into a barely large enough meeting room on Saturday morning before the Saturday shift, before the evening-and-weekend callers would start work, sitting among the day-shift callers, and give us updates and progress reports.

Give me a sheet of paper to skim through and sign if I understand everything, then hand a copy back in with any questions. I'm fine with that. But the assemblage isn't the worst part. Most of the callers are older than me by a considerable span (though there are several close to my age, and a few younger) and many of the older ones have questions about everything. It sometimes goes to the extent that a 20-minute meeting stretches out into an hour.

That still isn't the worst part. The simple fact is: many of the older callers don't act their age, instead, they act younger than myself. I find many of the callers asking for incentives to work hard, bonuses above and beyond their normal pay (which is hourly, not performance-based).

I have not had much luck getting steady employment, so I am not stretching the truth when I say that the only incentive I need to work hard is a paycheck. I have no qualms about being left out of a "productivity competition." In fact, you can save time by not telling me how well or poorly we're doing: I work just as hard either way. We could be up twenty units for the month or short two thousand for the year, and I will still sit between my computer and my phone and work equally diligently and professionally.

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