Friday, July 4, 2014

This Week In DC History, Vol 14

"Customer Service Is Not For The Faint of Heart," Sunday, June 5, 2011

And yet, I keep coming back into it. As much as I would love to find a job that was not dealing directly with customers, there apparently isn't one out there for me. Not only am I still working in this area, I'm back in the face-to-face environment and off the phone.

Well, I still do some work on the phone, but considerably less so than back when this post went out. Some of the problems I had then don't exist now, some are still there but are either worse or lessened, and I've got some new problems.

The new problems mostly boil down to customers projecting emotions on to me. I'm patient when they expect me to be rude, so they treat me as if I am rude, complain about me as if I'm rude, and there's nothing I can do about it. Regardless how I behave, how I genuinely feel, they only see what they think they ought to be seeing, what they want to see.

Unfortunately, this isn't something I can talk with anyone about, neither customers nor coworkers, because everyone brings their own expectations to the table. It is particularly frustrating.