Sunday, January 25, 2015

Why Fault Doesn't Matter

Bad things happen to everybody, not just good people, but people who feel they qualify as "good people" tend to whine about bad thngs happening to them most, so that's how it seems to fall. People make mistakes, nobody's perfect, and really, it doesn't matter who made the mistake.

Some people (but not everybody) will feel negatively about making the mistake. However, no matter how horrible they feel, the victim will believe they don't feel bad enough. That's just the nature of viewing things in someone's else's perspective: you can't do it perfectly. What seems like a trivial punishment to the victim may be vicious to them and vice versa. That's also the nature of human behavior: distinguishing genuine sincerity from counterfeit sincerity.

Assigning fault just makes people aware that someone has made a mistake and who it is. What it doesn't do is help anybody progress towards finding a solution or fixing the problem. It's wasted effort. Find a solution, with anybody, be it someone involved in the problem or a third party.

What I've found is that people as the victim of a mistake tend to draw all their attention to assigning blame and issuing punishment, all while moaning that nobody is working on fixing the problem. Why is nobody working on fixing the problem? Because they're all too concerned with dealing or deflecting the victim's anger. Until the victim's anger is reduced, it's nigh impossible to take any steps towards fixing the problem.

So Who's Really At Fault?
I say the victim, and everybody starts bringing outrage to me about physical rape and abuse. However, in terms of customer service issues, while the victim isn't at the initial fault, they are at fault for not moving on.  Regardless, none of that matters because this whole post is about saying that fault doesn't matter. Haven't you been paying attention?